The availability of departures and prices indicated on the website or personalized proposal is limited and subject to change without notice. Government taxes (VAT) included. Confirmation of values is guaranteed only at the time of the deposit. Unless otherwise stated, the price of the land package includes only the items outlined as included in the itinerary proposal of the services. It does not include airport taxes, transportation to the airport, visas, tips, or any eventual damages. We are not responsible for objects or belongings forgotten inside the vehicles. TempoVip is not responsible for excess baggage or baggage whose dimensions, due to lack of prior notice, prevent its transportation in the contracted vehicles.
GENERAL PROVISIONS
TempoVip monitors situations. Conditions may require TempoVip to alter or even cancel trips. Neither TempoVip, its affiliated entities, nor its employees, shareholders, directors, successors, agents, and assignees (collectively “TempoVip DMC Portugal, Spain & Morocco”) own or operate any person or entity that provides or supplies goods or services for these trips. You agree to abide by the transportation conditions for all transport providers.
TempoVip does not maintain control or operate the personnel, equipment, or operations of these suppliers and, as such, TempoVip assumes no responsibility and cannot be held responsible for any personal injury, death, property damage, or other losses, accidents, delays, inconveniences, or irregularities that may be caused by:
1. Any negligent, intentional, or unauthorized acts or omissions by any of the suppliers or other employees or agents;
2. Any defect or failure of any vehicle, equipment, or instrument owned, operated, or otherwise used by any of these suppliers;
3. Any unfair, intentional, or negligent act or omission by any other party.
The client shall indemnify and hold TempoVip, its affiliated entities, and its employees, agents, shareholders, executives, successors, and assignees (collectively “TempoVip DMC Portugal, Spain & Morocco”) harmless from all actions, losses, damages, claims, or liability for any personal injury, death, property damage, or other losses, accidents, delays, inconveniences, or irregularities caused by any negligent acts or omissions of TempoVip arising from any goods or services provided for this or these trips.
CONFIRMATIONS AND PAYMENTS
The final confirmation is made upon payment of the deposit for the confirmed services via email or the TempoVip online booking system. Unless otherwise indicated, a non-refundable deposit of 30% must be paid to secure availability and rates for your reservation. The remaining balance is due 30 days before departure. Payment can be made through Mastercard, Visa, American Express via a link sent to the client’s email, or international bank transfer. For card payments, a 5% operator fee will be added to the total service value.
INFORMATION FOR INTERNATIONAL BANK TRANSFER
New TempoVip Lda, Travel Agency
BPI – Portuguese Investment Bank
BIC/SWIFT: BBPIPTPL
IBAN: PT50 0010 0000 5198 3840 0011 9
REVISION FEES
A handling fee of €25 per transaction will be charged for any change or revision made to a reservation. Changing the departure date within 6 months of the trip will be treated as a cancellation and will be subject to cancellation fees.
CANCELLATION POLICIES
Cancellations of confirmed reservations may result in fines charged by suppliers. The fees are:
Cancellation up to 31 days before the trip: 30%
Between 30 and 21 days before the trip: 50%
Between 20 and 11 days before the trip: 70%
Less than 10 days before the trip: non-refundable.
Special conditions prevail over general conditions, and any differences will be informed before the service confirmation. If the cancellation is the supplier’s responsibility, and the customer is not at fault, 100% refund will be given.
DOCUMENTATION
Each guest is responsible for ensuring that their passport is valid for at least 6 months beyond the end of the trip and that all necessary visas and authorizations have been obtained. TempoVip is not responsible for any loss due to non-compliance with the laws and regulations of the visited countries.
SPECIAL ASSISTANCE
Any disability requiring special attention should be reported at the time of booking. TempoVip will make reasonable efforts to accommodate special needs, but it is recommended that travelers with limitations be accompanied by an assistant. The company and the suppliers cannot physically lift or assist customers in transport vehicles.
TRAVEL INSURANCE
TempoVip recommends that all customers purchase comprehensive travel insurance.
BAGGAGE RESPONSIBILITY
TempoVip does not assume responsibility for the loss or damage of luggage due to theft, breakage, or third-party handling. Adequate insurance is recommended.
PACKAGE CHANGES
TempoVip reserves the right to modify itineraries, substitute hotels, and make adjustments as necessary to ensure the quality of services. Last-minute changes may occur due to weather or operational conditions.
CLOSURE OF MUSEUMS AND OUTSOURCED ACTIVITIES
Visits to museums and activities may be altered due to holidays or unforeseen events without representing an essential change in the itinerary.
TRAVELER’S RESPONSIBILITY
The customer is responsible for providing proper documentation and ensuring they are fit to travel. Reservations will be confirmed only after the minimum deposit payment. TempoVip is not responsible for boarding impediments due to airline overbooking issues.
FORUM SELECTION AND CHOICE OF LAW
This contract shall be governed and construed in accordance with the laws of Portugal, by mutual agreement of the parties herein, and the federal and local courts of Lisbon shall have exclusive and sole jurisdiction over any dispute, controversy, or litigation relating to this agreement.
ERRORS AND OMISSIONS
Although every effort is made to ensure the accuracy of the information in our brochures, on our website, or communicated by our reservation staff, errors or omissions are possible, and TempoVip is not responsible for such errors. If an error is made in billing, we reserve the right to correct the invoice, and you will be responsible for the proper payment.
SEVERABILITY
In the event that any provision of this agreement is deemed invalid, the remaining provisions shall remain valid and enforceable. The invalid provision is replaced by TempoVip with a provision as similar as possible.
